Shipping Policy
This policy describes order processing, shipment, tracking and delivery-related support for purchases made through jorqyx.com.
1. Processing Time
Orders are normally prepared within 2β4 business days after payment confirmation. During holidays, promotions or unusually high order volume, processing may take up to 5 business days. Processing time is separate from carrier transit time.
2. Estimated U.S. Transit Time
Standard shipping to supported United States destinations generally takes approximately 10β15 business days after dispatch. Delivery estimates are not guaranteed and may be affected by carriers, destination, weather, customs where applicable or seasonal volume.
3. Shipping Charges and Origin
Available shipping options and charges are displayed before payment. Depending on inventory, destination and product location, orders may ship from JORQYX facilities or designated fulfillment partners. Shipping origin may therefore differ from the registered business address.
4. Tracking, Delays and Missing Parcels
Tracking details are normally provided after dispatch when available. Allow reasonable time for carrier systems to update. If tracking remains inactive, a parcel appears lost, or a delivered shipment cannot be found after checking the delivery area, household members, neighbors or carrier notices, contact customer support with the order number.
5. Address Changes and Multiple Shipments
Customers are responsible for accurate delivery information. Contact us promptly if an address error is discovered, although changes cannot be guaranteed after fulfillment begins. An order may be divided into separate shipments when inventory location requires it.
Contact
service@jorqyx.com
JORQYX Β· Nanjing Qixin Jiyuan Network Technology Co., Ltd.
West Side, 3rd Floor, Podium Building, No. 241 Zhongshan North Road,
Gulou District, Nanjing, Jiangsu Province, China