JORQYX is owned and operated by Nanjing Qixin Jiyuan Network Technology Co., Ltd. 

The current collection is limited to Facial Skincare, Hair & Scalp Care, and Body & Bath products represented by the nine products offered by JORQYX.

Orders normally require 2–4 business days after payment confirmation. Peak periods may require up to 5 business days.

Estimated standard transit time is generally 10–15 business days after dispatch.

Available shipping options and charges are shown during checkout before payment.

Available tracking details are normally provided after an order has been dispatched.

Eligible products may generally be returned within 30 calendar days after confirmed delivery.

Email service@jorqyx.com with the order number, product, reason for return and photographs or video where appropriate. Do not send the product to the registered business address unless customer support instructs you to do so.

Customers generally cover eligible preference-based return shipping. For qualifying product or fulfillment errors, an appropriate solution is provided without additional costs caused by that error.

Approved refunds are generally processed within 5–10 business days after the return has been received and inspected.

Cancellation may be requested before fulfillment begins but cannot be guaranteed after fulfillment has started. No cancellation fee applies to orders successfully cancelled before fulfillment.

Email: service@jorqyx.com
Phone: 025-58497475
Customer Service: Monday–Friday, 9:00 AM–5:00 PM U.S. Pacific Time.